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Truckman Hardtops
British Built Hardtops Since 1984

FAQs

Truckman strives to provide excellent customer service and support. If you have any further questions or would like any additional information please do not hesitate to contact us.

Email: websales@truckman.co.uk

Tel: 01384 485405

Hard Tops

I have selected my vehicle but I can't find the top that I am looking for?

If the item you desire is not listed for the vehicle then it may be that we do not currently manufacture them. Please contact the Truckman sales team with your vehicle and requirements for a more in-depth and detailed enquiry.

Can you manufacture a hard top for custom needs?

Truckman understands that you may have custom requirements for your top; whether it is a solid bulkhead and fixed side windows, or roof vents and security grilles, Truckman will strive to do their best for you. Please feel free to contact our dedicated sales team who will be able to discuss the options further.

Delivery / Fitting Service

What is the shipping cost?

A carriage charge of £10.95 is applicable. Variable rates will apply to any deliveries not within UK mainland, please contact Truckman for further information.

What do I do if my goods are damaged when they arrive?

Truckman advises that in the event that your goods have been damaged during transit; either refuse the delivery of the goods or sign the couriers paperwork stating that the goods are damaged and contact us immediately.

Do you offer a fitting service?

Truckman offers a professional fitting service from our West Midlands work shop. Prices vary between different hard tops and specs, depending on the work required. Please contact us for further information.

Product Guarantee

Are my goods guaranteed?

Yes, they carry the manufacturer's 12 month guarantee unless otherwise stated. Consumer's statutory rights are not affected.

All hard tops will be sent out with a warranty card outlining details of the warranty conditions.

PLEASE NOTE; We accept no liability for any other costs what so ever that may arise as a result of purchasing, using or fitting products we have supplied. You should satisfy yourself that you or a competent person has fitted or attached the product correctly in accordance with the manufacturer's instructions. All the items we supply are sold on the basis of a ‘do-it-yourself' fit. Furthermore, we accept no liability for any damages that may occur as a result of using any of our products.

Truckman Hardtop Warranty for Products Ordered After 1st September 2013

Year One - Parts and Labour (at the supplying dealer, or at Auto Styling Brierley Hill)

What is covered?

Products are warranted against mechanical and structural failure. The paint is warranted against blistering only.

For how long?

Warranty on parts and labour lasts one year from the purchase date and is applicable to the original purchaser. After this period only parts are covered by warranty.

What will you do?

We will repair or replace any defective parts within a reasonable period of time, free of charge.

How can I obtain warranty service?

If you purchased products from a dealer, contact the dealer and they will make the necessary arrangements. They will need the serial number and proof of purchase.

If you purchased the product directly from Auto Styling, phone us with the serial number and our invoice or sales order number. You will be asked to return the product to us to have it repaired on site. Please note it may be necessary to leave the product with us whilst the repair is carried out. Before we replace the part we will advise you of the labour cost.

You may opt to have a spare part sent directly to you and fit it yourself. Telephone technical assistance is available.

Year Two and Year Three - Parts Only

What is covered?

Products are warranted against mechanical and structural failure. The paint is warranted against blistering only.

How can I obtain warranty service?

If you purchased products from a dealer, contact the dealer and they will make the necessary arrangements. They will need the serial number and proof of purchase.

If you purchased the product directly from Auto Styling, phone us with the serial number and our invoice or sales order number. You will be asked to return the product to us to have it repaired on site. Please note it may be necessary to leave the product with us whilst the repair is carried out. Before we replace the part we will advise you of the labour cost.

You may opt to have a spare part sent directly to you and fit it yourself. Telephone technical assistance is available.

What is not covered under warranty?

  • Glass
  • Glass breakages
  • Failure due to improper use, modification, and damage caused by poor driving
  • Fading or discolouration due to environmental conditions
  • Impact damage

Governing law

Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English.This Warranty does not affect any legal rights provided to you by law and does not preclude any legal remedy you may have under the law.

Payment

What forms of payment do you accept?

MasterCard, VISA, Maestro, Visa Debit, Visa Electron, JCB and Delta are accepted for online orders.

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