If you're unhappy with an item you've ordered, or you've ordered an incorrect item, contact us and we'll make the returns process easy.
Step 1: Contact Us
Send an email to email@example.com with your order number and reason for returning.
Step 2: We'll Give you a Returns Authorisation Number
We'll give you a unique number in case you want to track your return.
Step 3: We'll Arrange Collection
If possible, we'll arrange collection by specialist couriers for a time that's convenient with you. For some smaller items, we may ask you to return the items by post.
Step 4: Pack your Items
Securely pack your item(s) in the original packaging - with the Returns Authorisation Number clearly visible on the outside. Please include a note with your name, address and order number. This can be found on the despatch note that was included in the parcel when it was delivered. Including all of the above information will help us process your return without delay.
Step 5: We'll Send you a Refund
Once your item is received and inspected, we'll process a refund or if you wish, help you choose an alternative item.