We are committed to protecting your privacy on-line.
We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
This website www.truckman.co.uk is owned by Auto Styling Truckman Group Limited;
14 Blackbrook Valley Industrial Estate
Narrowboat Way
Dudley
West Midlands
DY2 0EZ
Company Number
04518268
Retail
01384 223980
Trade
01384 485405
Please note: All phone calls will be recorded for training purposes.
Auto Styling Truckman Group are the data controller, we are registered with the information commissioner. If you have any questions around how we process your personal data, please contact info@truckman.co.uk.
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What we use it for
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Legal condition
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Address details
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Phone number and email address
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Details about the products that you have purchased
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Payment data
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Make and Model of vehicle
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Voice recordings
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Session recordings
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Where you have signed up to our newsletters, either by post, email or both, you can at any stage decide to stop. It’s a straight forward process. On our emails there’s an unsubscribe link at the bottom, simply follow the link to unsubscribe.
If it’s postal marketing you want to stop, the easiest and quickest way to stop this is to give us a call so we can put a stop to any future postal marketing communications. You could also email us to tell us the same.
There is a pixel in our email marketing communications, this tells us if you’ve opened the email and clicked on any links. This helps us understand what our customers do and don’t find of interest. Unfortunately, we (and the email provider) are unable to switch this function off, but you can unsubscribe at any time.
If you have decided at any stage to unsubscribe from newsletters and other marketing communications, we will keep a copy of it to ensure you don’t get any more in the future.
There are a two different categories of recipients; the first are courier companies we use to deliver the products you’ve purchased from us. The second categories are the third parties on our website, for instance, google (who we use for analytics of how the site is being used) and Facebook (a direct link between our site and our Facebook page). In both cases they will be using the data you provide to them. For more information see our cookie policy.
This will depend on what it is, all details pertaining to orders will be kept for 7 years so we can comply with statutory obligations regarding tax. There’s also warranties to consider, so if a warranty is longer than 7 years, we’ll retain your information in this regard. From a marketing perspective, we’ll keep your data until you unsubscribe or ask us to stop.
We think the information contained on this privacy notice will be able to inform you as to what personal data we process of yours, why, what lawful bases we are relying on, if we share it with anyone else, your rights in relation to its processing and more.
However, it is your right should you wish to find out specifically what we hold on you. If that is the case, the easiest way to find out is to get in touch by emailing us at info@truckman.co.uk, we’ll send you a short form to complete which will help us identify all your information in the quickest possible way.
That’s not the only way you can get hold of this information, you could give us a call or simply an email stating that you wish to do a subject access request.
There are a couple of occasions where you might object to us processing your data, they are:
Direct Marketing: In this instance, you can unsubscribe or object to the processing. We will of course take you out of any further marketing communications but retain your details in this regard on a suppression list to ensure we don’t send you any marketing communications in the future.
Legitimate interests: In this situation, if you feel that what we are processing and why based on our legitimate interests are outweighed by your legitimate interests, please get in touch. We’ll revisit the original balancing test and do a re-assessment.
If after doing a re-assessment we believe we have a compelling reason to retain and process your data, we’ll write to you to keep you informed of our decision.
Withdrawing consent: If we’re relying on consent for anything, such as keeping you updated with opportunities that might be of interest considering your skills sets and aspirations and you no longer want us to, simply unsubscribe or email us asking us to stop. The email address you can use is info@truckman.co.uk
It’s not accurate, the processing is unlawful, but you don’t want it deleting, it’s not relevant other than in the defence of a legal claim or you’ve already asked us to stop using it and are waiting for us to respond to you. With all of these, just let us know, you can email us info@truckman.co.uk
In the first instance please get in touch, we want to know why you are unhappy, so we can put it right. You can write to us at the address at the top of this notice or email us at info@truckman.co.uk
if your still not satisfied, you can contact the Information Commissioners Office, https://ico.org.uk/concerns/
We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server such information enables us to assess our users, to build a profile. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read our section entitled Use of Cookies.
We also use the tool Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example, to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to aboutcookies.org.
We may also disclose aggregate statistics about visitors to our website customers/sales in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
Truckman.co.uk uses the following cookies:
| Cookie Name | Cookie Description |
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| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
| _gs | Track marketing campaign user information |
| _gu | Track marketing campaign user information |
| _gw | Track marketing campaign user information |
We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example, to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to aboutcookies.org.
We may also disclose aggregate statistics about visitors to our website customers/sales in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We work with carefully selected suppliers who also use cookies on our website. We don't control the setting of some of these cookies so for more information about please visit the relevant third-party website.
To manage individual cookies or to enable blocking of cookies please refer to the documentation for your browser.
| Internet Explorer | Apple | Google Chrome | Firefox | Blackberry | Opera |
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
If you are concerned about your data, you have the right subject to the payment of a small fee to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.