Privacy Policy & Cookies

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

Who we are?

This website www.truckman.co.uk is owned by Auto Styling Truckman Group Limited;

Auto Styling Truckman Group Limited
14 Blackbrook Valley Industrial Estate
Narrowboat Way
Dudley
West Midlands
DY2 0EZ

Tel 01384 223988
Company Number 04518268

Auto Styling Truckman Group are the data controller, we are registered with the information commissioner. If you have any questions around how we process your personal data, please contact info@truckman.co.uk.

We take your privacy very seriously. It's our commitment to:

Only process your personal data in a way in which you would expect
To keep your data safe and secure
To ensure the partners we work with to deliver contractual obligations process your data on our behalf in a secure manner
We will not sell your data

What personal data do we have and why do we have it?

What data	What we use it for	Legal condition
Name	Know who has purchased products and manage a smooth process	Performance of contract
	To address communications and deliveries to	Performance of contract
	Associate payments and refunds correctly	Performance of contract
	Deliver goods	Performance of contract
	Marketing purposes	Consent
Address details	Send product that you have purchased	Performance of contract
	Send postal marketing	Consent
Phone number and email address	To respond to enquiries and other communications	Consent
	To enable smooth on time deliveries	Performance of contract
	To send marketing communications	Consent
	To send purchase confirmations, copy of invoice and to provide to the courier should it be required	Performance of contract
Details about the products that you have purchased	To supply the correct product	Performance of contract
	Support any warrantee claims/trace products	Performance of contract
	For tax purposes	Statutory obligation
Payment data	Process payment for purchases or provide refunds	Performance of contract
Make and Model of vehicle	To personalise the website, offers and communications	Consent
Voice recordings	Training purposes	Legitimate interests: to ensure phone calls are professional and we don’t ask for your personal data unnecessarily
Session recordings	To understand user behaviour and website quality	Legitimate interests

Anything else?

Where you have signed up to our newsletters, either by post, email or both, you can at any stage decide to stop. It’s a straight forward process. On our emails there’s an unsubscribe link at the bottom, simply follow the link to unsubscribe.

If it’s postal marketing you want to stop, the easiest and quickest way to stop this is to give us a call so we can put a stop to any future postal marketing communications. You could also email us to tell us the same.

There is a pixel in our email marketing communications, this tells us if you’ve opened the email and clicked on any links. This helps us understand what our customers do and don’t find of interest. Unfortunately, we (and the email provider) are unable to switch this function off, but you can unsubscribe at any time.

If you have decided at any stage to unsubscribe from newsletters and other marketing communications, we will keep a copy of it to ensure you don’t get any more in the future.

Are there any recipients of your data?

There are a two different categories of recipients; the first are courier companies we use to deliver the products you’ve purchased from us. The second categories are the third parties on our website, for instance, google (who we use for analytics of how the site is being used) and Facebook (a direct link between our site and our Facebook page). In both cases they will be using the data you provide to them. For more information see our cookie policy.

How long do we keep your data for?

This will depend on what it is, all details pertaining to orders will be kept for 7 years so we can comply with statutory obligations regarding tax. There’s also warranties to consider, so if a warranty is longer than 7 years, we’ll retain your information in this regard.

From a marketing perspective, we’ll keep your data until you unsubscribe or ask us to stop.

How do you access your data and find out why we process it?

We think the information contained on this privacy notice will be able to inform you as to what personal data we process of yours, why, what lawful bases we are relying on, if we share it with anyone else, your rights in relation to its processing and more.

However, it is your right should you wish to find out specifically what we hold on you. If that is the case, the easiest way to find out is to get in touch by emailing us at info@truckman.co.uk, we’ll send you a short form to complete which will help us identify all your information in the quickest possible way.

That’s not the only way you can get hold of this information, you could give us a call or simply an email stating that you wish to do a subject access request.

What if you want to stop us from using your personal data?

There are a couple of occasions where you might object to us processing your data, they are:

Direct Marketing: In this instance, you can unsubscribe or object to the processing. We will of course take you out of any further marketing communications but retain your details in this regard on a suppression list to ensure we don’t send you any marketing communications in the future.

Legitimate interests: In this situation, if you feel that what we are processing and why based on our legitimate interests are outweighed by your legitimate interests, please get in touch. We’ll revisit the original balancing test and do a re-assessment.

If after doing a re-assessment we believe we have a compelling reason to retain and process your data, we’ll write to you to keep you informed of our decision.

Withdrawing consent: If we’re relying on consent for anything, such as keeping you updated with opportunities that might be of interest considering your skills sets and aspirations and you no longer want us to, simply unsubscribe or email us asking us to stop. The email address you can use is info@truckman.co.uk

You can restrict use of it if:

It’s not accurate, the processing is unlawful, but you don’t want it deleting, it’s not relevant other than in the defence of a legal claim or you’ve already asked us to stop using it and are waiting for us to respond to you. With all of these, just let us know, you can email us info@truckman.co.uk

If you want to make a complaint about how we use your personal data:

In the first instance please get in touch, we want to know why you are unhappy, so we can put it right. You can write to us at the address at the top of this notice or email us at info@truckman.co.uk

if your still not satisfied, you can contact the Information Commissioners Office, https://ico.org.uk/concerns/

Monitoring

We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server such information enables us to assess our users, to build a profile. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read our section entitled Use of Cookies.

We also use the tool Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Use of cookies

We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example, to recognise you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to aboutcookies.org.

We may also disclose aggregate statistics about visitors to our website customers/sales in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Truckman.co.uk uses the following cookies:

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.
_gs	Track marketing campaign user information
_gu	Track marketing campaign user information
_gw	Track marketing campaign user information

Third Party Cookies

We work with carefully selected suppliers who also use cookies on our website. We don't control the setting of some of these cookies so for more information about please visit the relevant third-party website.

Google Analytics; read how Google Analytics uses cookies. Names of cookies used: __utma, __utmb, __utmz, __utmv, __utmx.
Statcounter; used to determine whether you are a first-time or returning visitor and to estimate unique visits to that site. No personal information is stored in the cookie. Reference: Statcounter Cookies. Name of cookie used: is_unique
Facebook; we make use of the 'like' plugin as a convenience for our visitors. See their data use policy. Name of cookie used: datr

Managing Cookies

To manage individual cookies or to enable blocking of cookies please refer to the documentation for your browser.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

Access to your account is controlled by password and username which are unique to you;
We store your personal data on secure servers;
Payment details are encrypted using SSL technology

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your Rights

If you are concerned about your data, you have the right subject to the payment of a small fee to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.